Description

**Monthly Technical Support Contract**

**1. Services Provided**
This contract covers the following monthly technical support services:
– Regular system diagnostics and performance optimization
– Virus and malware scanning and removal
– Software updates and patch management
– Hardware inspection and minor repairs
– Helpdesk support accessible via phone, email, and chat
– Emergency response for critical issues

**2. Service Hours**
Technical support will be available from 7:00 AM to 23:00 on business days. Emergency support for critical issues will be provided 8/7 ( 8 hours x anydays).

**3. Fees**
The monthly fee for the services provided under this agreement is [Amount coording with Quatity of Computers] payable on the first business day of each month. This fee is inclusive of all labor; however, costs for parts or special software required for repairs will be charged separately.

**4. Performance Standards**
SUTELCOM commits to responding to all service calls within  4 hours during regular business hours and within 2 hours for emergencies. All services will be carried out by certified professionals to ensure high-quality standards.

**5. Confidentiality**
[Your Company Name] agrees to keep all client data confidential and secure from unauthorized access, use, or disclosure.

**6. Termination**
This contract can be terminated by either party with a [1 year] notice. Early termination may incur a fee equivalent to the cost of one month’s service.

**7. Signature**
Both parties agree to the terms outlined above and enter into this contract on the effective date mentioned at the beginning of this document.

**Client Signature:____________________ Date:__________**

**Contractor Signature:_________________ Date:__________**