Return and Refund Policy

Last Updated: 04/13/2024

Thank you for choosing SUTELCOM for your IT services. We strive to provide high-quality services to our clients. However, we understand that there may be instances where you need to return or seek a refund for our services. Please read our policy carefully to understand your options.

  1. Service Cancellation:
    If you wish to cancel a service with SUTELCOM, please contact our customer service team as soon as possible. Service cancellations may be subject to specific terms outlined in your service agreement or contract. Depending on the nature of the service and the terms agreed upon, cancellation fees or penalties may apply.
  2. Refund Eligibility:
    Refund eligibility is determined based on the terms and conditions of your service agreement or contract with SUTELCOM. Generally, refunds may be issued in the following circumstances:
  • Service interruption or failure to deliver services as outlined in the agreement.
  • Dissatisfaction with the quality of services provided by SUTELCOM, subject to evaluation by our customer service team.
  • Overpayment or billing errors on your account.
  1. Refund Process:
    To request a refund, please contact our customer service(407.739.6191) team with your account details and the reason for the refund request. Our team will review your request and may require additional information to process the refund. Refunds will be issued using the original payment method whenever possible.
  2. Refund Timelines:
    Refund processing times may vary depending on the payment method and financial institution. Once your refund request is approved, we will notify you of the expected timeline for receiving your refund. Please note that it may take several business days for the refund to appear in your account.
  3. Non-Refundable Services:
    Certain services provided by SUTELCOM may be non-refundable. These services may include but are not limited to:
  • Customized or tailored solutions developed specifically for your business.
  • Consultation or advisory services provided by our experts.
  • Services that have been fully or partially utilized or consumed.
  1. Contact Us:
    If you have any questions or concerns about our Return and Refund Policy, or if you would like to request a refund, please contact our customer service team at:

SUTELCOM
9659 FENROSE TER
[ORLANDO], Florida [32827]
Email: [info@sutelcom.com]
Phone: [407.739.6191]

Our team is available to assist you during regular business hours and will strive to address your inquiries promptly.

By engaging with our services, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. SUTELCOM reserves the right to update or modify this policy at any time without prior notice.